FAQs
General Questions
Simply choose the style and material of the bag you require from our product range, and contact us via email, phone, or by completing our online Request a Quote form.
Once we receive your enquiry, our team will prepare a detailed quotation tailored to your requirements.
For more information, please refer to our How to Order page for full details.
Please select your preferred clothing style from our website, or simply send us an image of your desired item. Let us know the quantity (minimum order: 50 units), and whether you require embroidery or printed logos.
Kindly also advise the logo placement (e.g. front, back, sleeve), the approximate size of the embroidery or print, and your delivery address.
Once we receive your details, we will provide you with a formal quotation tailored to your requirements.
Yes, absolutely! If you have a physical sample, please post it to:
21 Crabbes Ave, North Willoughby, NSW 2068
Attention: May Yao
Please also email us your logo or artwork, required quantity, and sizing details (e.g. Small, Medium, Large, Extra Large).
Based on your sample and requirements, we will provide a formal quotation, including embroidery or printing options. With our own clothing manufacturing facility, we can source your preferred fabrics, customise sizes, and deliver high-quality printing or embroidery to match your exact needs.
The minimum order quantity for custom-made T-shirts, polos, shirts, pants, uniforms, and workwear is 50 units per order.
For larger quantities, we offer more competitive pricing, helping you maximise value and reduce your cost per unit.
For trial orders or repeat customers, we may offer more flexible minimum order quantities depending on the style and production requirements—please feel free to discuss your needs with our team.
We accept payment via direct bank transfer or cheque.
For cheque payments, please send to:
21 Crabbes Ave, North Willoughby, NSW 2068
Attention: May Yao
Our bank details will be provided on your invoice for your convenience.
We offer transparent, all-inclusive pricing with no hidden costs. All quotations are provided in Australian Dollars (AUD) and typically include:
* Premium-quality bag manufacturing
* Professional artwork setup and printing plate charges
* Manual printing (each colour and position printed multiple times for superior clarity and durability)
* Sea or air freight shipping
* Australian customs clearance
* GST
* Ground floor delivery
Unlike many low-cost suppliers, we focus on consistent quality, clear printing, and reliable delivery—ensuring your products represent your brand professionally every time.
Please note: Prices are valid for 14 days due to fluctuations in raw material costs and exchange rates.
Final pricing may vary depending on your custom requirements, such as bag size, handle type, special packaging, custom tags or labels, barcodes, or other specifications. The more details you provide, the more accurate and competitive your quotation will be.
We offer professional in-house design services—valued at AUD $100 + GST—completely free of charge. Our team will refine your artwork and create a detailed mock-up to ensure you are 100% satisfied before proceeding to a pre-production sample.
There is no setup fee for standard silk screen printing. If printing plates are required for full-colour designs or woven polypropylene bags, the costs will be clearly specified in your quotation.
For silk screen printing, the print area typically covers up to 70% of the bag. Larger print areas, full-coverage printing, or solid background designs may incur additional costs.
For woven polypropylene bags, multi-colour designs are recommended. We charge approximately AUD $0.03 + GST per colour (up to 4 positions).
For silk screen printing, additional colours and extra print positions may incur a cost ranging from AUD $0.05 to $0.10 per unit, depending on the order quantity.
Please provide your artwork in high-resolution PDF, AI, or EPS format. Files created in Adobe Illustrator or CorelDRAW are preferred for best results.
⏱ Timelines start from final mock-up or sample approval
Custom-Made & Printed Bags
Urgent Orders
3–4 Weeks
Standard Orders
8–9 Weeks
Remote Areas
* 1–2 Weeks Delivery Time
Approval Requirement
Production begins after approval of:
* Physical sample OR
* High-definition sample images (front, back, and print quality)
Custom-Made & Printed Clothing
Standard Lead Time
3–4 Weeks
Lead time starts from final mock-up or high-definition sample approval (including embroidery or printing details).
Physical Sample to Australia (Optional)
* 10 Business Days
* Approx. AUD $88 (incl. GST) via FedEx
Recommended for larger orders to ensure accuracy before mass production.
Simple Process Timeline
1. Design & Mock-up
2. Approval
3. Sample (Physical or HD Images)
4. Mass Production
5. Shipping & Delivery
Please Note
Lead times may vary depending on:
* Order quantity
* Design complexity
* Peak seasons or public holidays
* Chinese New Year (Spring Festival) holidays
Please allow an additional 3–4 weeks during the Chinese New Year period, as factories are closed for annual holidays.
Lead Time for Custom Bags & Custom-Made Clothing
* Urgent Orders: 3–4 weeks
(From final mock-up or pre-production sample approval)
* Standard Orders:
* For orders of more than 500 custom-made and printed garments:
Please allow 9–10 weeks
(Most cost-effective option for bulk orders of bags and custom clothing, helping reduce air freight costs)
Sample Fees for Custom Clothing
* Digital Mock-up: Free of charge
* Physical Sample (with embroidery or printing):
AUD $100 + GST
(Fully refundable upon order confirmation)
* Shipping of Physical Sample to Australia:
AUD $80 + GST (Non-refundable)
Important Notes
* Lead times commence only after final mock-up or sample approval.
* Production timelines may vary depending on:
* Design complexity
* Order quantity
* Customisation requirements
* Please allow additional time during peak periods:
* May Day Holiday (May 1st): +7 days
* Chinese National Day (October 1st): +7 days
* Chinese New Year: +4 weeks
No, JPEG previews are provided free of charge as part of our standard order process.
Once you confirm that you would like to proceed, our in-house professional design team will prepare a detailed digital mock-up for your initial approval.
After you are 100% satisfied with the design, we will arrange a physical sample to be produced and provide you with high-resolution photos via email for your final approval.
We will not commence mass production until we have received your formal order confirmation.
Yes, we guarantee that all mass-produced items will match the approved pre-production sample in terms of quality and specifications.
If there are any manufacturing defects, claims must be submitted within 14 days of delivery. Once verified, we will provide full replacements for any faulty items.
We offer a wide range of high-quality materials to suit different budgets, uses, and branding needs:
1. Paper Bags (210–300gsm White / Kraft Paper)
Made from thick, high-quality paper, these bags are biodegradable and offer a premium, customisable finish. Ideal for retail, gifts, and eco-conscious branding.
Cost-effective for short-term use and bulk orders.
2. Jute Bags
Woven from natural jute fibres, these bags are sturdy, eco-friendly, and feature a rustic, textured look. Perfect for sustainable fashion and reusable shopping.
Slightly higher cost, but long-lasting and environmentally friendly.
3. 100% Cotton Bags (4–8 oz)
Soft, breathable, and reusable, cotton bags are lightweight and easy to customise. Ideal for everyday use, grocery shopping, and promotional giveaways.
Affordable for mid-range budgets, especially in bulk.
4. Canvas Bags (10–24 oz)
Made from heavy-duty cotton fabric, canvas bags are thick, durable, and long-lasting. Suitable for tote bags, grocery carriers, and heavy-load use.
Higher initial cost but excellent cost-per-use value.
5. Non-Woven Polypropylene (PP) Bags
Lightweight, cost-effective, and durable, these bags are made from synthetic fabric with no strong odours and are easy to print on. Popular for trade shows, events, and promotions.
Most budget-friendly option for large-scale giveaways.
6. Woven Polypropylene (PP) Bags (with Nylon Handles)
Stronger than non-woven PP, these bags are waterproof, tear-resistant, and highly reusable. Handle colours can be customised (up to 20,000 units) based on your PMS colour.
We recommend vibrant designs. Printing is highly cost-effective (approx. AUD $0.03 + GST per colour for up to 4 positions).
Durable and low-cost, offering excellent value for money.
7. Polyester Bags
Synthetic, water-resistant, and durable, polyester bags are ideal for travel, sports, and outdoor use. They are wrinkle-resistant and more affordable than 100% cotton.
Mid-range pricing with strong durability.
8. Oxford Fabric Bags
Made from woven polyester or nylon, Oxford fabric is tough, water-resistant, and commonly used for cooler bags, lunch bags, and storage bags.
Higher cost, but premium durability and functionality.
9. Nylon Bags
Lightweight yet strong, nylon bags are flexible and water-resistant. Ideal for foldable shopping bags, backpacks, and everyday use.
Moderate pricing, suitable for frequent-use applications.
10. Polyester-Cotton Blend Bags
Combining polyester (strength and wrinkle resistance) with cotton (softness and breathability), these bags offer a balanced solution for everyday use and promotions.
Highly cost-effective—durable, comfortable, and versatile.
The most eco-friendly bag options include:
* Paper Bags
* Jute Bags
* 100% Cotton Bags
* Canvas Bags
* Hemp Bags
These materials are biodegradable, reusable, and durable, helping reduce environmental impact while maintaining strength and functionality.
Which one should I choose?
* For retail & short-term use:
Paper Bags – recyclable, cost-effective, and great for packaging
* For strong eco branding:
Jute Bags – natural look, highly sustainable, long-lasting
* For promotions & giveaways:
Cotton Bags – lightweight, reusable, easy to print logos
* For heavy-duty & long-term use:
Canvas Bags – thick, durable, premium feel
* For premium sustainability focus:
Hemp Bags – one of the most environmentally friendly materials available
Hemp bags are made from natural fibres derived from the hemp plant, one of the most sustainable and eco-friendly crops in the world.
Hemp grows quickly, requires very little water, and does not need harmful pesticides or chemicals, making it an environmentally responsible choice.
Key Benefits of Hemp Bags
* Highly Eco-Friendly – 100% biodegradable and one of the most sustainable materials available
* Very Strong & Durable – stronger than cotton and suitable for heavy items
* Reusable – long lifespan reduces the need for single-use bags
* Breathable & Natural – resistant to mould and odours
* Unique Natural Texture – gives a premium, organic look for branding
Best Uses
* Eco-conscious brands
* Premium reusable shopping bags
* Sustainable promotional products
* Fashion and lifestyle brands
Cost & Positioning
Hemp bags are usually higher in cost compared to cotton or non-woven bags, but they offer superior sustainability and durability, making them ideal for brands that want to highlight environmental responsibility.
What are hemp bags?
Polyester-Cotton (Poly-Cotton)
* More affordable
* Durable and wrinkle-resistant
* Not biodegradable
* Ideal for cost-effective, long-lasting use
100% Cotton Canvas
* Softer and more eco-friendly
* Biodegradable and natural
* Offers a more premium feel
* Slightly less durable than poly blends, but better for sustainability
Tip: If sustainability is your top priority, consider organic cotton or hemp canvas for a greener, more environmentally responsible option.
The most durable bag materials include:
* Woven Polypropylene (PP) – waterproof, tear-resistant, heavy-duty
* Canvas (heavyweight) – thick and long-lasting
* Oxford Fabric – strong, structured, and wear-resistant
* Nylon & Polyester – flexible, durable, and water-resistant
These materials are ideal for frequent use and heavy loads.
* Eco-friendly & recyclable
* Premium look for branding
* Easy to customise and print logos
* Aligns with sustainability regulations and customer expectations
Paper bags help businesses enhance brand image while reducing environmental impact.
* Payment via direct bank transfer or cheque
* Bank details provided on invoice
* For cheque payments:
21 Crabbes Ave, North Willoughby, NSW 2068
Attention: May Yao
To ensure the best fit, we recommend:
* Provide standard sizes: S, M, L, XL (or custom sizing)
* Share size charts or measurements if available
* Measure key areas:
* Chest / Bust
* Shoulder width
* Garment length
* Waist (for pants)
* Hip and inseam (for pants)
We can also customise sizing based on your requirements or samples – HERE
Size Chart
Cotton Rope Handle
* Made from soft cotton rope
* Comfortable and easy to carry
* Simple, natural appearance
* Weight capacity: approx. 3–4 kg
Padded Handle
* Features an additional woven strap wrapped around the handle
* Enhanced strength and durability
* More structured and premium appearance
* More comfortable for heavier loads
* Weight capacity: over 7.5 kg
Market Standard Handle
* Similar construction to padded handles (with woven strap)
* Strong, durable, and widely used in the market
* Clean and professional look
* Cost-effective option for bulk orders
* Weight capacity: over 7.5 kg
Learn more about the differences between Cotton Rope Handle, Padded Handle and Market Standard Handle – HERE
We offer a variety of handle styles to match your branding, functionality, and budget:
* Flat Paper Handles – cost-effective and recyclable
* Twisted Paper Handles – strong and widely used
* Cotton Rope Handles – premium look and comfortable grip
* Cotton Webbing Handles – durable and modern
* PU Leather Handles – high-end and stylish
Looking for something unique?
If you don’t see your preferred handle type, simply send us a photo or reference — we will customise it for you.
For custom-made and printed clothing, the minimum order quantity starts from 50 units.
For bags, the MOQ varies depending on the material and production method:
* Custom-Made Paper Bags — MOQ 2,000 units
Ideal for retailers, boutiques, cafés, restaurants, premium product packaging, and clothing sales.
* Non-Woven Bags — MOQ 500 units
Odour-free, clean finish, and a cost-effective choice for reusable promotional bags.
* Cotton Bags — MOQ 500 units
Eco-friendly and popular for premium branding, retail use, and promotional campaigns.
* Calico Bags — MOQ 500 units
A budget-friendly cotton option, suitable for promotions, events, and giveaways.
* Jute Bags — MOQ 500 units
Natural, durable, and ideal for eco-conscious brands.
* Oxford Fabric Bags — MOQ 1,000 units
Strong and water-resistant, suitable for cooler bags, storage bags, school bags, and travel use.
* Poly-Cotton Bags — MOQ 500 units
Cost-effective and durable, offering a good balance between price and performance.
* Woven Polypropylene Bags — MOQ 3,000 units
Heavy-duty, reusable, and suitable for vibrant, high-impact printing.
* Machine-Made Non-Woven Bags — MOQ 5,000 units
Best suited for large-volume orders, giveaways, and takeaway packaging.
Terms & Conditions
Pricing
All prices are quoted in Australian Dollars (AUD) and include:
* Custom bag manufacturing and professional artwork setup (high-resolution PDF, AI, or EPS files required)
* Printing, international shipping, Australian customs clearance, and GST
* Door-to-door delivery across Australia — no hidden import costs
Please note:
* Changes to size, handle type, or gusset may affect pricing
* Prices exclude special add-ons such as labels, hang tags, or barcodes (available upon request)
* Orders are confirmed upon online placement or written/email approval
* A cancellation fee of AUD $100 + GST applies once artwork setup has commenced
* If production has progressed to printing plate preparation or fabric purchasing, additional cancellation fees will apply based on the stage of production
Lead Time
* Standard production: 8–10 weeks from final mock-up or sample approval
Express options available:
* FedEx Express: 3–4 weeks
* Air Freight: 4–5 weeks
Samples:
* Physical sample delivery to Australia: approx. 10 working days (AUD $80 + GST)
* Digital sample photos (JPEG): Free of charge
Delivery & Seasonal Delays
While we aim to meet all delivery timelines, delays of 3–4 weeks may occur during:
* Peak seasons (July & October)
* Holiday periods (Christmas, New Year, Chinese New Year: mid-Jan to Feb)
We are not responsible for delays caused by customs clearance, weather conditions, or international logistics.
Guarantee & Quality Assurance
We guarantee that mass production will match your approved sample or mock-up.
* Any manufacturing faults must be reported within 14 days of delivery
* Eligible claims will receive a free replacement, remake, and re-delivery
Artwork & Printing
* Design Setup: Complimentary professional artwork setup and initial silk screen plates (valued at AUD $100 + GST)
* Digital Printing: Pricing includes up to 70% print coverage
* Full coverage or solid background designs require a separate quote
Artwork Changes & Plate Charges
* Once the mock-up has been approved and samples have been produced, any changes to artwork will incur additional costs
* For heat transfer full-colour printing on non-woven bags, a plate charge of AUD $200 + GST applies
* For woven polypropylene bags, plate charges range from AUD $200 + GST to $250 + GST, depending on order quantity
* For large-volume orders, plate charges may be waived or reduced at our discretion
Artwork Requirements
* High-resolution files (AI, EPS, PDF)
* Fonts outlined or supplied
* Clear logo placement instructions
* PMS colour codes for accurate colour matching
Next Step:
To proceed with your order, please:
Email your artwork and printing instructions to:
[email protected]
Yes, absolutely. Both options are available and can be fully customised.
Simply let us know your preferred handle width and length, and we will tailor them to perfectly match your bag design.
To help you visualise the difference, please click the link below to view photos of the two different handle types:
Cotton Webbing Handles Jute Fabric Handles
