FAQs
General Questions
Simply choose the style and material of the bag you require from our product range and contact us by email, telephone, or by completing our online enquiry form. We will then prepare a formal quotation for you.
See our How to Order for full details.
Please select your preferred clothing style from our website and let us know the quantity (minimum order: 100 units), and whether you require embroidery or printed logos. We will respond with a formal quotation.
Yes! If you have a physical sample, please post it to:
21 Crabbes Ave, North Willoughby, NSW 2068
Attention: May Yao
Also, email us your logo, artwork, quantity, and sizing requirements. We will provide a formal quote including embroidery or printing based on your sample.
The minimum order for T-shirts, polos, or workwear is 100 units per order.
Bulk orders receive better pricing.
We accept payment by direct bank deposit or cheque. Bank details will be provided on your invoice.
All quotes are in Australian Dollars and include:
• High-quality bag manufacturing
• Professional artwork setup
• Printing
• Shipping
• Australian customs clearance
• GST
• Ground floor delivery
Note: Prices are valid for 7 days only due to fluctuations in raw material and exchange rates. Custom changes like size, handle types, special packaging, tags, or barcodes may affect pricing.
We offer professional design services valued at $100 + GST, free of charge.
There’s no setup fee for initial silk screen printing.
Print area typically covers 70% of the bag. Larger or full-coverage printing may incur additional costs.
Please send artwork in high-resolution PDF, AI, or EPS format. Files created in CorelDraw or Illustrator are preferred.
• Digital plate fee: $200 + GST per design (included in your quotation)
• Solid background, full coverage, or high-resolution image printing may incur extra charges
• A physical sample of your printed bag (if requested) costs $80 + GST for international shipping
• JPEG photos of your sample are free of charge
• Urgent orders: 4–5 weeks
• Standard orders: 9–12 weeks
Timelines start from final mock-up approval. If a physical sample is requested, add 10 extra business days and AUD $88 (incl. GST) for shipping.
and How much is sample fee for custom clothing?
• Urgent orders: ~4–5 weeks
• Standard orders: ~9–10 weeks
Sample production (with embroidery or print): $100 + GST, refundable upon confirmed order.
Physical sample shipping to Australia: $80 + GST.
No. JPEG previews are free, and the first three mock-up changes are also free.
Additional mock-up changes: $20 + GST per revision.
Yes. We guarantee mass-produced items will match the approved pre-production sample.
Faulty claims must be submitted within 14 days of delivery. We offer full replacements for verified manufacturing defects.
1. Paper Bags (210–300gsm white/Kraft paper)
Made from thick, high-quality paper, these bags are biodegradable and offer a premium, customizable finish. Ideal for retail, gifts, and eco-conscious branding. **Cost-effective for short-term use and bulk orders.**
2. Jute Bags
Woven from natural jute fibers, these bags are sturdy, eco-friendly, and have a rustic, textured look. Perfect for sustainable fashion and reusable shopping. **Slightly higher cost but long-lasting, justifying the investment.**
3. Cotton Bags (4–6 oz)
Soft, breathable, and reusable, cotton bags are lightweight and easy to customize. Great for everyday use, grocery shopping, and promotional giveaways.**Affordable for mid-range budgets, especially in bulk.**
4. Canvas Bags (8–24 oz)
Made from heavy-duty cotton fabric, canvas bags are thick, durable, and long-lasting. Often used for tote bags, grocery carriers, and heavy-load items. **Higher initial cost but extremely cost-per-use efficient due to durability.**
5. Non-Woven Polypropylene (PP) Bags
Lightweight, cost-effective, and printable, these synthetic bags are popular for trade shows, events, and promotional campaigns. **The most budget-friendly option for large-scale giveaways.**
6. Woven Polypropylene (PP) Bags
Stronger than non-woven PP, these bags are waterproof, tear-resistant, and reusable. Commonly used for reusable shopping bags and heavy-duty packaging. **Low-cost yet durable, offering great value for money.**
7. Polyester Bags
Synthetic, water-resistant, and highly durable, polyester bags are great for travel, sports, and outdoor use. Resistant to wrinkles and abrasions. **Mid-range pricing with excellent longevity.**
8. Oxford Fabric Bags
Woven from nylon or polyester, Oxford fabric is tough, water-resistant, and often used in luggage, backpacks, and travel gear. **Higher cost but justified by premium durability and functionality.**
9. Nylon Bags
Lightweight yet strong, nylon bags are water-resistant and flexible. Often used in foldable shopping bags, backpacks, and lightweight carry-alls. **Moderate pricing, ideal for frequent-use scenarios.**
10. Polyester-Cotton Bags
A blend of polyester (strength & wrinkle resistance) and cotton (softness & breathability). Ideal for reusable shopping bags and promotional totes. **Highly cost-effective—balances affordability with durability and comfort.**
The most eco-friendly options are:
• Jute
• 100% Cotton
• Canvas
• Hemp
These are biodegradable, reusable, and sturdy enough for heavy items.
Polyester-Cotton (Poly-Cotton):
• More affordable
• Durable and wrinkle-resistant
• Not biodegradable
• Great for cost-effective, long-lasting use
100% Cotton Canvas:
• Softer and more eco-friendly
• Biodegradable and natural
• Offers a more premium feel
• Slightly less durable than heavier poly blends, but better for sustainability
Tip: If sustainability is your top priority, consider organic cotton or hemp canvas for an even greener, more environmentally responsible choice.
Materials that last for years include:
• Jute
• Canvas
• Cotton
• Woven Polypropylene
• Oxford Fabric
• Polyester/Nylon
Paper bags are:
• Biodegradable and recyclable
• Safe and non-toxic
• Visually appealing with luxury print finishes and branded ribbon or rope handles
They promote a business’s eco-conscious image while offering high-end branding options.
• 50% deposit upon order confirmation
• Balance due within 7 days after receipt of goods
Cancellation fees may apply depending on the production stage.
Check our size chart – HERE
Cotton Rope Handle
• Made from soft cotton rope
• Comfortable to hold
• Weight capacity: approximately 3–4 kg
Padded Handle
• Features an additional woven strap wrapped around the handle
• Enhanced strength and durability
• More structured and refined appearance
• Weight capacity: over 7.5 kg
Market Standard Handle
• Identical to the padded handle in design and construction
• Includes a woven strap over the handle
• Strong, durable, and aesthetically improved
• Weight capacity: over 7.5 kg
Learn more about the differences between Cotton Rope Handle, Padded Handle and Market Standard Handle – HERE
How to Order Bags
Paper Bags
Paper bags are made from wood pulp sourced from trees. They are eco-friendly, biodegradable, recyclable, and reusable—unlike plastic bags, which can harm marine and land animals. Paper bags safely decompose without leaving toxic residues.
They can be printed with colorful designs to promote your brand.
• White cardboard options: 210gsm, 250gsm, or 300gsm
• Kraft paper options: 150gsm, 200gsm, 230gsm, or 250gsm
Premium paper bags use thicker materials for a luxurious feel and longer lifespan, making them a preferred sustainable choice for retailers.
• Minimum order: (Premium quality paper bags: 3,000 units, Kraft paper bags with twisted paper handles: 2,000 units)
• Handle options: Ribbon, cotton rope, cotton webbing, nylon cord (available in your preferred PMS color)
Jute Bags
Jute is a coarse, natural fiber traditionally used to make burlap. Jute bags are biodegradable, durable, and well-suited for carrying heavier items.
• Handle Options: Cotton rope handles, padded handles, and market standard handles
• Jute Thickness: 380gsm (after lamination for waterproofing)
Cotton Bags
Made from natural fibers (4oz–6oz), cotton bags are strong, washable, biodegradable, and comfortable to carry. They’re a long-lasting alternative to disposable plastic bags and are suitable for custom printing.
Canvas Bags
Made with heavy-duty cotton (8oz–24oz), canvas bags are stronger and more durable than regular cotton bags—ideal for heavier loads and often used as tote bags.
Non-Woven Bags
Made from bonded polypropylene fibers, these lightweight and economical bags are widely used for grocery shopping or promotional purposes.
Woven Polypropylene Bags
Designed for heavy-duty use, these water-resistant bags are popular with retailers. They are reusable and can be printed with full-color designs.
Oxford Fabric Bags
Oxford fabric, made from nylon or polyester with a woven texture, is durable and water-resistant—perfect for backpacks, luggage, and large shopping bags.
Choose your fabric and bag style. Then let us know your preferred:
• Dimensions (width, height, bottom/side gussets if required)
• Handle length and width
If you have multiple ideas or custom requirements, feel free to contact us at:
[email protected]
To request a quote, please provide:
• Fabric material
• Size
• Style or product code
• Quantity
• Color
• Delivery address
• Deadline
• PE board base requirement
• Artwork/logo files
All orders must be confirmed in writing via email or an official purchase order.
If you’d like us to custom-make garments based on a sample, please send your item to:
21 Crabbes Ave, North Willoughby, NSW 2068, Australia
Attn: May Yao
Include your contact details for follow-up.
• Free professional design services (valued at $100 + GST)
• No setup fees for initial silk screen printing (up to 70% print coverage)
• Additional charges apply for larger or full-coverage prints
Please send high-resolution artwork in PDF, AI, or EPS format. CorelDraw or Illustrator files are ideal. We can assist in preparing your artwork if needed.
• Standard print coverage: up to 70%
• Full-image or solid background prints may incur extra charges
• Digital plate fee: $200 + GST per design
• Sample mockups: JPEG photos provided free after deposit is received
• Physical sample requests will incur additional costs
Note: If the order is canceled after samples are made, a cancellation fee applies.
• Free professional design service (valued at $100 + GST)
• Embroidery is ideal for polos, uniforms, and corporate wear
• Screen printing is suited for T-shirts and bold designs
• Full-colour printing is only available for select promotional garments
Preferred artwork formats: PDF, AI, or EPS (vector files)
To request a physical clothing sample:
• Sample fee: AUD $100 (incl. GST)
• International shipping: AUD $88 (incl. GST)
• The AUD $100 sample fee is refundable if the order proceeds
• Sample delivery: approx. 10 business days
Digital mockups:
• Free with three revisions
• Additional changes: $20 + GST per revision
• Not standard—available on request for selected promotional items
• Print coverage: up to 70%
• Extra charges for full-image or solid backgrounds
• Digital plate fee: AUD $200 + GST
• JPEG previews provided after order confirmation
• Physical samples available at additional cost
Suppliers require high-resolution images and exact dimensions to quote accurately.
To confirm your order, please send:
• High-resolution logo (PDF, AI, or EPS)
• Any taglines or supporting text
• Preferred font
• Logo layout instructions
• PMS color codes for multicolour logos
order save time and to ensure your delivery is within the promised timeframe.
• 50% deposit required to begin production
• Balance due within 7 days after receiving goods
• You can inspect product quality before full payment
• Cancellation fees may apply depending on the stage of production
• Express by air: 4–5 weeks
• Standard shipping: 9–12 weeks
• Physical sample delivery to Australia: approx. 10 working days (AUD $80 + GST)
Note: External factors like customs, peak seasons, and logistics may affect delivery timelines.
Final balance is due within 7 days after goods are received. Payment terms are outlined clearly in your invoice.
